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How can I place an order?
The easiest way to place orders is via the website, as it is available any time of the day or night. You can also place orders via fax, telephone or post.
Where do I enter my gift card message?
When you get to the last page of the checkout you will see a section for entering your gift card messages. We will print your messages inside the gift card that you have selected.
Can I specify a delivery date?
Most definately. On the last page of the chckout you will find a section to enter your required delivery date. If the date you have entered requires us to schedule your gift to be dispatched at future date we will send you an email letting you know when dispatch will take place.
I keep getting an error when I enter the delivery address!
This is normally due the post code/zip code or State being entered incorrectly.
Post Codes/Zip Codes in Australia consist of four numerics only and no letters i.e. 6202. States can either be in full or their abbreviations: -
How can I pay for my order?
We accept all major credit cards and bank cards. The most efficient form of payment is by credit card, as validation and funds are managed in real time it ensures your order is processed in the quickest possible time frame. If you don't have a credit card or bank card - no worries. Give us a ring, tell us what gift, wrapping and card, let us know how you would like to pay and as soon as we have received payment we will dispatch the gift. To see a full and detailed list of our accepted forms of payment click here.
Can I order gifts for the whole family to be delivered to the one address?
Yes, that is no problem what so ever. Simply select the gift wrap and type of card per gift that you place in the shopping cart. When you get to the last page of the checkout you can then enter an individual card message for each gift. We will then print each card and add the card to the corresponding gift.
Can I order gifts to be delivered on a certain date?
Yes, simply specify the required delivery date on the last page of the checkout. We will then calculate the required dispatch date and email to let you know that your gift has been scheduled. We will then email again when we dispatch your gifts.
How do I know what is happening to my order?
Easy, once your order has been placed, we will send you an e-mail confirming your order details. Once you have received this you can track the order through our website using the “Order Tracking” option. We will however keep you up to date with the status of your order by emailing you at each step of the process. Once the gift has been picked and wrapped, again when it is dispatched and again once we can confirm that it has been delivered. If it is sent by standard or express post we will also provide you with the Australian Post tracking number so that you can track your gifts progress yourself.
Do you provide gift wrapping and personal cards?
You bet. Every gift that you select has the option of which wrapping paper and gift card to be sent with it. Then you just simply enter your gift message or messages during the checkout procedure and we will print these in a hand written font inside the card ... and we don't charge a cent, it's all part of the service.
What delivery methods do you use?
This depends on the type of gift ordered and where. We have our own vans that deliver gifts ordered for the Perth CBD area. For all other deliveries we use Australian Post, either regular or express.
Do I need to be home to receive my order?
If Australian Post is delivering the gift and nobody is home, they will leave a card detailing how you can obtain your gift by picking it up from the post office or arranging a suitable time for re-delivery. If we are delivering it ourselves we will try and ring and arrange a delivery time prior to delivery.
Who Can Order Gifts That Contain Alcohol?
Only people over the age of 18 can order gifts that contain alcohol. The recipient of the gift must also be over the age of 18.
Can I cancel or change my order?
For sure, so long as we haven’t dispatched your order, we should be able to cancel or change your order. Just give us a ring or send us an email stating the order reference and as to whether you wish to cancel or change the order. |
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