☎ 1300 88 22 95   Welcome To Gifts2thedoor

Delivery

Dispatch of Orders

Orders placed before 12pm WST will be dispatched on that day (subject to availability).

Orders placed after 12pm WST will be dispatched on the next working day (subject to availability). Working days exclude Saturdays, Sundays, National Public Holidays, and Western Australian Only Public Holidays.

Note: We are located in Perth - Western Australia

Please check the world time clock (link below) to check the cut-off times against your local time zone.

https://www.timeanddate.com/worldclock/

 

 

Delivery Options and charges

Standard Delivery $15.00 (Western Australia only)

Gifts are sent via Australia Post and take 1 to 2 working days throughout WA.

Delivery timeframes apply from despatch date.

You can track you order via the Australia Post website https://auspost.com.au/mypost/track/#/search using your tracking number sent to you when we dispatch your order. Please contact Australia Post with your initial delvery enquiries.

*For areas outside of Western Australia we no longer offer standard delivery, this is due to standard delivery costs being higher than express delivery.

 

Express Delivery  $25.00

Express Delivery is a next working day service to the central CBD areas of capital cities only: 

  • Brisbane
  • Sydney
  • Melbourne
  • Adelaide
  • Darwin
  • Perth
  • Canberra
  • Hobart

Express Delivery to suburban and regional areas takes 2 to 3 working days depending on the remoteness of the area (some remote areas may take longer). These timeframes are not guaranteed and may be affected by the operational issues experienced by Startrack. 

Delivery timeframes apply from dispatch date.

You can track you order via the Startrack website https://startrack.com.au/ using your tracking number sent to you when we dispatch your order. Please contact Startrack with your initial delvery enquiry.


Redelivery Charges

Unfortunately there are times when it is necessary to charge a redelivery fee. Systems are in place to ensure the occurrence of redelivery fees is kept to a minimum.  

The following situations will incur a re-delivery fee.

  • Incorrect or insufficient recipient address information provided by the customer
  • Delivery address is unattended with no safe place to leave the gift i.e. multistorey, units, property exposed to a busy road, bad weather
  • Delivery address is inaccessible i.e. locked gate, guard dog
  • The recipient does not collect the gift from the post office or collection centre within the specified time frame.
  • The gift is returned to Gifts 2 The Door for any of the above reasons or
  • Delivery was refused by the recipient.

 

Delivery to Business Address
If your gift is being delivered to a Business please ensure that you enter the name of the business or company.

 

Delivery to Hospitals
When ordering items for delivery to a hospital please ensure that you provide a ward number and ensure that the recipient will still be admitted at time of delivery (please refer to the delivery timeframes on the delivery page). Redelivery will incur an additional delivery fee.

 

Important points to note

1. We highly recommend that you send your gift to an an address where someone will be able to take receipt of the delivery.  Deliveries are made on business days only.  If the recipient will be at work during business hours, please send the gift to the work address.  We place an "authority to leave" on all packages which means that the courier can leave the package at the property if nobody is there to take delivery (if the driver deems it safe to leave).  If the driver deems that it is not safe to leave the package, it will be taken to a Post Office or distribution centre for collection/re-delivery.  A card will be left at the premises advising how the package can be collected.
We cannot accept any liability for goods that are stolen once they are delivered by Startrack or Australia Post.
 
2. Deliveries are made on business days only.  Saturday, Sunday and Public Holiday deliveries are not available.
 
3. You can specify a delivery date against each gift that you purchase. If you leave this option blank then we assume delivery is ASAP and will dispatch as as outlined under 'dispatch of orders' above. If you specify a delivery date we will then schedule the dispatch of your gift accordingly, and you will be notified of yout tracking number when we dispatch your order. Please ensure your delivery date accounts for delivery timeframs as outlined above, this is especially important leading into buys periods. Delivery timeframes apply from despatch date. 

4. It is not possible to specify a set time for delivery, nor is it possible for the courier to contact the recipient prior to delivery. Australia Post and Startrack arrange deliveries around their daily operational capabilities.
 
5. Delivery timeframes indicated on our website are estimates only and assume normal operations by our contracted courier companies. No responsibility is accepted for delivery delays caused by operational issues that are beyond our control.
  
6. If the package is lost in transit, a replacement gift will be sent at no cost to the customer. PLEASE NOTE that the replacement will only be sent after Australia Post or Startrack have conducted an investigation and confirmed that the package was lost in transit.
 
7. The Liquor Act dictates that all gifts containing alcohol may only be purchased and received by persons aged 18 and over.  By placing an order, you are confirming that both yourself (the purchaser) and the recipient are over 18 years of age.
 
 8. In the summer months the weather can adversely affect your product (particularly chocolate).  We do not recommend sending chocolate during the summer months.  If you do wish to send chocolate, please send the gift to an address where someone will take receipt of the delivery.  If nobody is available to take receipt of the delivery, it may be left in a safe place on the premises. We can not accept any responsibility for goods affected by weather conditions.