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Refunds and returns are not accepted for change of mind

How do I return an item? Simply contact us and one of our Customer Support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. You will not incur a return delivery charge as all returns are sent to our free post address. If however if the gift is returned to us through no fault of our own you will be required to pay the cost of the returned postage.

Where products are faulty or damaged upon arrival; we may require sufficient evidence of the damage or fault (e.g. pictures) before authorising the return of products.

Note:We are unable to guarantee against melting products due to heat, as well as chocolate products breaking in transit, these will not be considered as faulty or damaged.

To help you return an item, we have developed some simple and easy to follow guidelines:

Faulty or incorrect item received: If you return an item because of an error on our part, or it is defective you will not be responsible for the cost of the return postage as we will provide you with a free post return address. You are responsible for any other service provided to you in connection with your purchase, e.g. gift-wrapping. The complete item(s) (including all parts, accessories, instructions and packaging etc) must be returned within 7 days of purchase, otherwise we will not be able to refund you.

Goods that include software: any item, which includes software, must be returned with the software unopened.

The item(s) must be returned within 7 days of the recipeint receiving the item (as confirmed via the postage tracking).

Returns lost in transit: We cannot be held responsible for packages lost in transit as you are responsible for returning the item(s) to us. We strongly recommend that you are adequately insured and that you send the package by either Recorded/Special Delivery, depending on the value of the product/s you are returning (check with the Post Office). Please keep your proof of postage until you have received your replacement or refund.

Please note, in all instances Gifts 2 The Door shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure

Gifts 2 The Door takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within working day of receipt.