Due to COVID-19, Australia Post have advised that there may be delays with deliveries. They are working hard to minimise any delays. We appreciate your understanding and patience during this time of uncertainty.
Express Post - effective 20 April 2020, Australia Post can not guarantee that items sent via Express Post will be delivered within 1-2 working days due to the ongoing impacts of the Coronavirus pandemic. They will continue to prioritise Express Post packages and this will still be the fastest option for delivery.
For more information, please visit the Australia Post website https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic
Note: We are located in Perth - Western Australia and only deliver within Australia
Orders placed before 10am WST on a business day* will be dispatched on that day (subject to availability).
Orders placed after 10am WST will be dispatched on the next business day* (subject to availability).
If you choose the Startrack delivery option, orders must be received before 10am WST on a business* day. Orders received after 10am will be dispatched on the next business* day.
*Business days exclude Saturdays, Sundays, National Public Holidays, and Western Australian only Public Holidays.
Please refer to the world time clock (link below) to check the cut-off times against your local time zone.
Delivery Options and Charges
Parcel Post Delivery
Gifts are sent via Australia Post and take 1 to 2 working days for Perth, and 3 - 7 working days for all other locations. Remote areas may take longer. These timeframes are not guaranteed and may be affected by the operational issues experienced by Australia Post. You can calculate delivery timeframes using the Australia Post calculator (please use 6101 - Carlisle South as the senders postcode): https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Delivery timeframes apply from dispatch date.
You can track you order via the Australia Post website https://auspost.com.au/mypost/track/#/search using your tracking number sent to you when we dispatch your order. Please contact Australia Post with your initial delvery enquiries.
Startrack and Express Delivery
Startrack and Express Delivery is usually a next working day service to the central CBD areas of capital cities only as per below:
Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth & Sydney.
Startrack and Express Delivery to suburban and regional areas takes 2 to 3 working days depending on the remoteness of the area (some remote areas may take longer). These timeframes are not guaranteed and may be affected by the operational issues experienced by Startrack and Australia Post.
Delivery timeframes apply from dispatch date.
You can calculate delivery timeframes for Express Post using the Australia Post calculator (please use 6101 - Carlisle South as the senders postcode: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
You can track you order via the Startrack website https://startrack.com.au/ or Australia Post website https://auspost.com.au/mypost/track/#/search using your tracking number sent to you when we dispatch your order.
Please ensure the delivery address is correct.
It is your responsibility to ensure that the delivery address specified in each order is correct and valid. We will not be liable any loss (or that of any third party) for a delay or failure to process, fulfil or deliver items due to inaccurate or incomplete address details provided.
Unfortunately there are times when it is necessary to charge a redelivery fee. Systems are in place to ensure the occurrence of redelivery fees is kept to a minimum.
The following situations will incur a re-delivery fee.
Incorrect or insufficient recipient address information provided by the customer
Delivery address is unattended with no safe place to leave the gift i.e. multistorey, units, property exposed to a busy road, bad weather
Delivery address is inaccessible i.e. locked gate, guard dog
The recipient does not collect the gift from the post office or collection centre within the specified time frame.
The gift is returned to Gifts 2 The Door for any of the above reasons or
Delivery was refused by the recipient.
Delivery to Business Address
If your gift is being delivered to a Business please ensure that you enter the name of the business or company.
Delivery to Hospitals
When ordering items for delivery to a hospital please ensure that you provide a ward number and ensure that the recipient will still be admitted at time of delivery (please refer to the delivery timeframes on the delivery page). Redelivery will incur an additional delivery fee.
Important Points To Note
1. We highly recommend that you send your gift to an an address where someone will be able to take receipt of the delivery. Deliveries are made on business days only. If the recipient will be at work during business hours, please send the gift to the work address. We place an "authority to leave" on all packages which means that the courier can leave the package at the property if nobody is there to take delivery (if the driver deems it safe to leave). If the driver deems that it is not safe to leave the package, it will be taken to a Post Office or distribution centre for collection/re-delivery. A card will be left at the premises advising how the package can be collected.
We cannot accept any liability for goods that are stolen or affected by weather conditions once they are delivered.
4. It is not possible to specify a set time for delivery, nor is it possible for the courier to contact the recipient prior to delivery. Australia Post and Startrack arrange deliveries around their daily operational capabilities.