Note: We are located in Perth, Western Australia and only deliver within Australia
Attention from the Australia Post
Most parcels are arriving on time, but delays may be experienced. Our operations are being affected by COVID-19 cases in the community.
- There may be times when some of our team members are in self-isolation.
- Our mail and parcel processing facilities may be affected by temporary closures.
Orders placed before 10am WST on a business day* will be dispatched on that day (subject to availability).
Orders placed after 10am WST will be dispatched on the next business day* (subject to availability).
*Business days exclude Saturdays, Sundays, National Public Holidays, and Western Australian Public Holidays.
Please refer to the world time clock (link below) to check the cut-off times against your local time zone.
Delivery Options and Charges
Same Day Delivery - PERTH METRO ONLY
This is an option by request only, so if you could contact our team via email or simply gives us a call we will try our best to get it delivered for you if your area is within the correct area (including Weekends). Delivery fee will be $15 for orders below $150. If the order is over $150 we will waive the delivery charge. Please note that this is only for orders to be dispatched in within PERTH METRO only.
Parcel Post Delivery - Normal OR Signature on Delivery
Siganture on Delivery is highly recommended.
Gifts are sent via Australia Post and take 3 to 5 working days for Perth, and 3-12 working days for all other locations. Remote areas may take longer. These timeframes are not guaranteed and may be affected by the operational issues experienced by Australia Post. You can calculate delivery timeframes using the Australia Post calculator (please use 6106 - Welshpool as the senders postcode): https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Delivery timeframes apply from dispatch date.
You can track you order via the Australia Post website https://auspost.com.au/mypost/track/#/search using your tracking number sent to you when we dispatch your order. Please contact Australia Post with your initial delivery enquiries.
Express Post Delivery -Normal OR Signature On Delivery
Siganture on Delivery is highly recommended.
Express post delivery to most areas is currently taking approximately 1-5 working days.
Effective 20 April 2020, Australia Post can not guarantee that items sent via Express Post will be delivered within 1-2 working days due to the ongoing impacts of the Coronavirus pandemic. They will continue to prioritise Express Post packages and this will still be the fastest option for delivery.
You can calculate delivery timeframes for Express Post using the Australia Post calculator (please use 6106 - Welshpool as the senders postcode: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Please ensure the delivery address is correct.
It is your responsibility to ensure that the delivery address specified in each order is correct and valid. We will not be liable any loss (or that of any third party) for a delay or failure to process, fulfil or deliver items due to inaccurate or incomplete address details provided.
Unfortunately there are times when it is necessary to charge a redelivery fee. Systems are in place to ensure the occurrence of redelivery fees is kept to a minimum.
The following situations will incur a re-delivery fee.
Incorrect or insufficient recipient address information provided by the customer
Delivery address is unattended with no safe place to leave the gift (i.e. multistorey, units, property exposed to a busy road, bad weather etc.)
Delivery address is inaccessible (i.e. locked gate, guard dog etc.)
The recipient does not collect the gift from the post office or collection centre within the specified time frame.
The gift is returned to Gifts 2 The Door for any of the above reasons, or
Delivery was refused by the recipient.
Delivery to Business Address
If your gift is being delivered to a Business please ensure that you enter the name of the business or company.
Delivery to Hospitals
When ordering items for delivery to a hospital please ensure that you provide a ward number and ensure that the recipient will still be admitted at time of delivery (please refer to the delivery timeframes on the delivery page). Redelivery will incur an additional delivery fee.
Important Points To Note
1. We highly recommend that you send your gift to an an address where someone will be able to take receipt of the delivery. Deliveries are made on business days only. If the recipient will be at work during business hours, please send the gift to the work address.
Signature on delivery is highly recommended. For siganture-on-delivery item,Australia Post will leave the parcel in a safe location only where:
- the recipient has accepted an invitation to authorise Safe Drop through MyPost
If these options aren't possible ,the delivery person will take the parcel to a local Post Office to be collected. They'll send you a notification by email or SMS or leave you a card to let you know where and when you can collect your parcel.
If Signature on delivery was not opted, please make sure that someone will be able to take receipt of the delivery. Australia Post will try their best to deliver the parcel. If it's too big to be left in your mailbox and no one's at the dleivery address, they'll usually:
- check if special delivery instructions have been provided
- look for a suitable Safe Drop location (if a signature isn't required and the delivery instructions allow)
We cannot accept any liability for goods that are stolen or affected by weather conditions once they are delivered.
4. It is not possible to specify a set time for delivery, nor is it possible for the courier to contact the recipient prior to delivery. Australia Post arrange deliveries around their daily operational capabilities.