Returns Policy

WHAT can be returned?
We do not accept returns if you change your mind.

We will accept returns if the customer receives an incorrect item or faulty/damaged item.

We do not recommend sending chocolate via post during summer and take no responsibility if chocolates are melted. Melted or broken chocolate is not considered faulty/damaged and cannot be returned. We also suggest that if you do send a gift with chocolates that you advise the recipient, so they can be home to receive the gift.

NOTE: We may request photographic evidence of faulty/damaged items prior to giving authorisation for the item to be returned to us.

WHEN do items need to be returned by?
The customer needs to notify us of any faults/incorrect item within 2 working days of the item being delivered (as confirmed postal tracking) and the item must be returned within 7 days of the delivery date (as confirmed by postal tracking).

WHERE do items need to be returned to?
Customers need to contact us via email sales@gifts2thedoor.com.au and provide:

  • Order number
  • Customers contact details
  • Description of the item
  • Reason for return

Gifts 2 The Door will review the information and provide further instructions for the customer.

HOW do customers return items?
Gifts 2 The Door will provide instructions on how the customer can return the item after we have reviewed their initial email with details of the faulty/damages or incorrect item.

SHIPPING for returns?
Gifts 2 The Door will pay for the cost to return the item, however the customer will be liable for any loss or damage to the item during transit, therefore we do recommend that they purchase shipping or postage insurance.

CREDIT for returns?
We will send a replacement item if the item is damaged. We will offer a refund where the item is faulty or does not do what it is supposed to do (refund will be processed via the same method as payment was made).

Instore return option?
N/A

Packing materials?
Items must be in the original packaging and packaged adequately for transit.